Process Credit Cards

FAQs

• Who is the payment processor?

  In order to ensure we’re in compliance with state-of-the-art security and privacy standards, we partner with best-in-class payment processing organizations. Our Merchant Accounts are powered by CSG Forte (formerly known as Forte Payment Systems) (in the US) and Paystone (in Canada), suppliers of merchant transaction processing services and industry leaders in providing high tech processing solutions.

• With what apps and versions do Merchant Accounts work?

  Our Merchant Accounts work with all subscription versions of AccountEdge on the desktop, AccountEdge Connect, AccountEdge Web Pay, and Rerun.

• How long will it take to get approved?

  Approval for a credit card merchant account takes an average of 5-7 business days. This average is dependent upon the amount of information filled out on the application and the documentation provided at the time the application is submitted.

• What credit cards will I be able to accept?

  You will be able to accept: VISA, MasterCard, Discover (handled separately for Canada) and American Express. Again, the notable exception is with our card not present Flat Fee accounts, where you are automatically able to accept AMEX transactions.

• Can I accept international credit cards?

  You will be able to accept credit cards whether they’re domestic or international. However, all payments will be processed in US dollars only (either Canadian or US dollars only for Canadian merchants).

• Can I use my existing Merchant Account?

  Unfortunately, no. You will have to apply for a new merchant account with our provider in order for the service to work within our applications.

• Have more Questions?

  Check out our more detailed FAQs on our Knowledge Base.