Correct an Out-of-Balance Reconciliation

If your account is out of balance, when you try to complete the bank reconciliation process, the window will indicate the amount by which your account is out of balance and will provide you with some reasons why the account might be out of balance. To correct the unreconciled amount, follow the steps below.

1. Check the following:
   • Did you type the correct amount in the New Statement Balance field? You need to type the closing balance from your bank statement, not the opening balance
   • Did you type the correct date (the closing balance from your bank statement) in the Bank Statement Date field? An incorrect date may prevent some transactions from appearing in the list
   • Did you select all the transactions that appear on the bank statement? If not, some transactions might not have been accounted for in the reconciled balance
   • Did you select, by mistake, a transaction that didn’t appear on your bank statement? If yes, you need to deselect this transaction
   • Did you record all bank charges and interest entries on the bank statement? If not, you need to record them using the Bank and Deposit Adjustments window and select them for reconciliation
2. Repeat the reconciliation procedure. If your account is still out of balance, you may have deleted a transaction that was reconciled previously.

NOTE: If you have set the Use Audit Trail Tracking preference, you can use the Audit Trail report to search for deleted transactions. For the deleted transaction to appear, you must set this preference before deleting the transaction.

3. If you have deleted a previously reconciled transaction:
   • Re-enter the transaction in your company file
   • Select it for reconciliation
   • Complete the reconciliation procedure